We understand that sometimes a purchase may not work out as expected. This policy explains when a return or refund may be available.
Return Eligibility
A return request should generally be made within 30 days of the delivery date.
To qualify for a return, products should normally be:
- Unused and in original condition
- Free from damage or signs of wear
- Returned with original packaging
- Accompanied by included accessories, tags, or components where applicable
Non-Returnable Products
Some products may be excluded from returns, including:
- Customized or personalized products
- Made-to-order products
- Digital items
- Gift cards
- Clearance or final-sale items
- Products that have been used, modified, or damaged after delivery
Wrong, Defective, or Damaged Orders
If an item arrives damaged, defective, or different from what was ordered, please contact us promptly. We may request photographs or other information to help evaluate the issue.
If the claim is approved, an appropriate replacement, refund, or other solution may be provided.
Refund Processing
Approved refunds are generally issued to the original payment method.
Processing times after a refund has been issued depend on the payment provider and may vary.
Return Costs
For returns due to personal preference or a change of mind, the customer may be responsible for return shipping costs.
If the return is caused by an error, defect, or shipping damage, the return arrangements may be handled differently.
We reserve the right to reject returns that do not satisfy the requirements of this policy.